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Outlet Manager
- Location: Sibu, Sarawak, Malaysia
- Salary: RM3,000 - RM3,500
- Posted At: Apr 24, 2024
Job Descriptions
Operational Management
Oversee the daily operations of the outlet, ensuring adherence to company standards and policies.Manage inventory, order supplies, and maintain optimal stock levels.Team Leadership
Recruit, train, and supervise staff, fostering a positive and high-performance work culture.Conduct regular performance evaluations and provide constructive feedback.Customer Service
Ensure a high level of customer satisfaction by maintaining excellent service standards.Address customer inquiries, concerns, and feedback in a timely and professional manner.Financial Management
Develop and manage budgets, monitor financial performance, and implement strategies to achieve revenue and profit targets.Control costs, including labor, and identify opportunities for revenue growth.Quality Control
Maintain quality control measures related to food preparation, presentation, and service.Ensure compliance with health and safety regulations and hygiene standards.Sales and Marketing
Implement sales and marketing initiatives to drive customer traffic and increase revenue.Collaborate with the marketing team to promote special events and promotions.Communication
Foster open communication with staff and upper management, providing regular updates on operational activities.Collaborate with other departments to ensure seamless coordination.Training Support
Participate in providing financial training to enhance financial literacy.Stay updated on changes in accounting standards and regulations.Job Requirements
A Bachelor's degree in business, hospitality management, or a related field is typically required.Relevant coursework or certifications in restaurant or hospitality management can be beneficial.
3-5 years of experience in a managerial role within the hospitality or food and beverage industry.Demonstrated experience in progressively responsible roles, preferably with experience in restaurant or outlet management.
Proven ability to manage day-to-day operations of a restaurant or outlet.Knowledge of restaurant procedures, including kitchen operations, front-of-house management, and customer service.Ability to lead and motivate a team of staff in a high-paced environment.Foster a positive and collaborative team culture.Focus on delivering excellent customer service and ensuring customer satisfaction.Handle customer feedback and resolve issues promptly.Understanding of budgeting, cost control, and financial reporting.Ability to manage financial resources effectively.Excellent communication skills, both written and verbal.Ability to effectively communicate with staff, customers, and superiors.Implement strategies to drive sales and increase customer engagement.Collaborate with marketing teams to promote special events or offers.
While not always mandatory, certifications or coursework in restaurant management or hospitality can be advantageous.
Maintain a polished and professional appearance and demeanor.Demonstrate a high level of integrity and ethical behavior.Consistent attendance and punctuality.Dependable in executing outlet plans and meeting operational targets.Proactive approach to leadership and supporting strategic initiatives.Willingness to take on additional responsibilities as needed.Ability to adapt to changing customer preferences and industry trends.Make informed decisions based on customer feedback and market dynamics.
Other Requirements
Knowledge of food safety and hygiene regulations.Familiarity with inventory management and ordering processes.Experience in scheduling and staff management.Strong problem-solving skills for addressing operational challenges.Benefits
Medical Allowance
Food Ration
Double Pay
Replacement Leave
Travelling Allowance
Travelling Accommodation
Mileage Claim
Employee Referral Scheme
Attendance Allowance
Commission
Car Coupon
Phone Allowance
Hostel
If you're excited about the opportunity to join our team and make a difference, we'd love to hear from you! Please submit your resume and cover letter to welldonegrouphr@gmail.com
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