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Cashier
- Location: Sibu, Sarawak, Malaysia
- Salary: RM1,500 - RM1,650
- Posted At: Apr 24, 2024
Job Descriptions
Customer Service
Greet and assist customers in a friendly and professional manner.Take food and beverage orders, providing recommendations and answering customer inquiries.Order Fulfillment
Serve food and beverages promptly and accurately to customer tables.Monitor dining areas to ensure customers have everything they need.Cash Handling
Operate cash registers or point-of-sale systems to process customer payments.Provide change and receipts to customers, handling cash transactions securely.Menu Knowledge
Have a thorough understanding of the menu items, including ingredients, preparation methods, and special offerings.Inform customers about daily specials, promotions, and discounts.Upselling
Encourage upselling by recommending additional items or special dishes.Promote dessert, beverage, or other add-on sales to enhance the overall customer experience.Cleaning and Maintenance
Maintain cleanliness in the dining area, including clearing tables, cleaning surfaces, and ensuring a tidy environment.Assist with routine cleaning tasks and adhere to sanitation guidelines.Customer Engagement
Engage with customers to ensure satisfaction, address concerns, and handle feedback professionally.Create a positive and welcoming atmosphere for customers.Adherence to Policies
Follow company policies, procedures, and standards related to food safety, hygiene, and customer service.Ensure compliance with health and safety regulations.Job Requirements
Education Level
A high school diploma or equivalent is typically required.Additional coursework or certifications in hospitality, customer service, or a related field may be beneficial.Working Experience
Previous experience as a waiter or cashier, or in a similar customer service role, is desirable but not always mandatory.Demonstrated experience in handling cash transactions and providing excellent customer service.Skills and Abilities
Focus on providing exceptional customer service to create a positive dining experience.Ability to engage with customers, take orders, and address inquiries.Proficiency in taking accurate food and beverage orders from customers.Experience in handling cash transactions and using point-of-sale (POS) systems.Accuracy in processing payments, giving change, and issuing receipts.Excellent communication skills, both verbal and non-verbal.Ability to communicate clearly with customers, kitchen staff, and team members.Ability to work collaboratively with other waitstaff, kitchen staff, and management.Support a positive and collaborative team environment.Ability to multitask efficiently during busy dining hours.Juggle responsibilities related to serving tables and handling cash transactions.Certificates and Qualifications
While not always mandatory, relevant certifications or training in customer service, food safety, or hospitality can be advantageous.Personal Traits
Maintain a polished and professional appearance.Demonstrate a high level of integrity and ethical behavior.Consistent attendance and punctuality.Dependable in executing tasks and meeting service deadlines.Proactive approach to customer service and task completion.Willingness to learn and contribute to a positive work environment.Other Requirements
Knowledge of menu items, ingredients, and dietary restrictions.Understanding of safety and hygiene regulations in a food service setting.Ability to handle customer inquiries, complaints, and special requests.Willingness to engage in continuous learning about new menu offerings and promotions.Benefits
Food Ration
Overtime Pay
Double Pay
Attendance Allowance
Commission
Replacement Leave
Traveling Allowance
Traveling Accommodation
Mileage Claim
Employee Referral Scheme
Hostel
If you're excited about the opportunity to join our team and make a difference, we'd love to hear from you! Please submit your resume and cover letter to welldonegrouphr@gmail.com
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